Privacy Policy

1. Introduction

Nawa Watch ("we", "us", "our") operates the website at nawawatch.live and provides watch repair and servicing from our workshop at 210 Phetkasem Road, Hat Yai, Songkhla 90110, Thailand.

This policy explains what personal information we collect when you use our website, why we collect it, and how we handle it. We take privacy seriously and collect only what is necessary for the service enquiry process.

Questions about this policy can be directed to [email protected].

2. Data We Collect

When you submit the contact form on our website, we receive the information you choose to provide:

• Your name (required)
• Email address (required)
• Phone number (optional)
• Message content (optional)

We also collect standard web server data through cookies and analytics tools, including pages visited, time on site, browser type, and approximate geographic location (country or region level). This data is aggregated and not linked to individual identities unless you submit a form.

Legal basis: Form submissions are processed on the basis of your consent (you choose to submit the form). Analytics data is processed on the basis of our legitimate interest in understanding how our website is used.

3. How We Use Your Data

We use the information you provide to:

• Respond to your service enquiry or question
• Coordinate a service appointment or follow-up if applicable
• Maintain a basic record of our service correspondence

We do not use your contact details for marketing communications unless you have expressly agreed to receive them. We do not sell, rent, or share personal data with third parties for their own marketing purposes.

Analytics data is used to understand which parts of the website are most useful and to identify technical issues.

4. Data Retention

Enquiry correspondence is retained for up to 36 months from the date of initial contact, after which it is deleted unless an ongoing service relationship exists. If a watch service was carried out, basic service records (watch model, work performed, date) may be kept for up to 7 years for our operational records.

Analytics data is aggregated and anonymised; individual session data is not retained beyond 26 months.

5. Data Protection Measures

Our website uses HTTPS encryption for all data in transit. Access to form submissions is restricted to Nawa Watch staff who need it to respond to enquiries. We do not store financial information of any kind through this website.

In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities within the timeframe required by applicable law.

6. Cookies

We use cookies for basic site functionality, session management, and optional analytics. A cookie consent banner is displayed on your first visit. You can manage or withdraw your cookie preferences at any time via our Cookie Policy page.

7. Third-Party Services

Our website may use the following third-party services:

• Google Analytics — website usage statistics (anonymised)
• Google Maps — embedded location map on the homepage (no personal data transmitted unless you interact with the map directly)
• Font providers (Google Fonts, Cloudflare CDN) — for page styling

Each of these services operates under its own privacy policy. We recommend reviewing them if you have specific concerns.

8. Children's Privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal data through our website, please contact us and we will delete it promptly.

9. Your Rights

Under the Thai Personal Data Protection Act (PDPA) and other applicable laws, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent to processing at any time
• Object to certain types of processing
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, please contact us at [email protected]. We aim to respond within 30 days.

10. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal information.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the website after changes have been made constitutes acceptance of the revised policy.